Your loved ones
should never
fly alone.

Yes. Dpartur operates with public liability insurance for every trip. A certificate of insurance is available on request.

Yes, I've completed a full background/police clearance check. Verification is available on request.

I'm based in Madrid, which is my home base for most bookings. However, I can travel to meet your family member anywhere in the world and accompany them back. For example, flying to Tokyo to collect a traveler and bring them home to Madrid, or anywhere else your family needs. Just share the pickup location and destination when you inquire, and I'll confirm availability and provide a tailored quote.

Pricing depends on route, trip length, and whether an overnight stay is required. I'll send a full breakdown, including my own travel costs, within 24 hours of your inquiry, with no hidden fees.

You (or your family member) book their own ticket directly with the airline, and that cost is paid by you separately. Once I have the confirmed flight details, I book my own ticket on the same flight. This cost is included in your quote and covered by the payments you make to me, so you don't need to purchase anything for me directly.

I'll always request to sit beside them and will book as early as possible to secure this. On rare occasions where the airline can't accommodate adjacent seating (e.g. a fully booked flight), I'll still be on the same flight and will assist them at every other point: boarding, layovers, and landing. I'll also check on them during the flight even if we're not seat-adjacent.

A deposit confirms your booking and secures the date. The remaining balance is due once your family member's ticket is confirmed and before I book my own flight. Payment is accepted via bank transfer or secure card payment, and a full invoice is provided for every booking.

The deposit is non-refundable, as it confirms the booking and covers costs already committed on my end. If you cancel 14+ days before travel, the remaining balance is refunded in full. Cancellations within 14 days are subject to a partial or full charge depending on how close to the travel date, since my flight and accommodation costs are often already booked by that point.

I stay with your family member for the entire duration, including delays, cancellations, or rebooking. You'll be updated in real time regardless of how the day changes. The service fee is not refunded in this case, as it covers my time and availability for the full assignment.

As a trained care professional, I can respond to non-emergency needs and will coordinate directly with airline staff and medical personnel if a more serious situation arises. For clients with specific medical needs, please share these details in advance so I can prepare accordingly.

You'll receive updates at key points: departure, boarding, layovers (if any), and arrival, so you're never left wondering.

I recommend booking at least 2-3 weeks ahead when possible, especially for long-haul or less common routes, to allow time for flight coordination. Last-minute requests are considered case by case.

Yes. Many families prefer continuity. Mention this when you inquire and I'll do my best to accommodate recurring routes.